Thorn Baker Construction_Case Study_Engage

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Case Study: Engage

Case Study

Rhian Newman Business Manager Professional & OffsiteHOW DID WE ENGAGE WITH OUR CLIENT TO ENSURE THEY HAD THE BEST PEOPLE WORKING FOR THEM?

Our client is a specialist environment contractor that performs ecology mitigation works within the construction sector. This could be anything from a small wetlands restoration for an environment nature charity, through to major infrastructure works such as HS2.

Rhian Newman: Business Manager, Professional & Offsite

WHAT WAS THE ISSUE?

Their issue was finding suitably qualified, experienced staff who we’re also passionate about the environment. Particularly within site-based roles requiring practical construction skills.

WHAT WOULD THE IMPACT BE IF THE ISSUE WASN’T SOLVED?

Time wasted by their recruitment team and site staff interviewing applicants who ‘look good on paper’ but did not demonstrate the right motivation in person. This, in turn, meant delays in the recruitment process, resulting in potential project delays causing stress to the operations team and on-site staff.

HOW DID OUR PROVEN PROCESS SOLVE THE ISSUE?

Meet & Discover

  • I undertook detailed telephone conversations with several key project members, including the HR representative, and also Site Managers and the Operations Manager. This enabled me to understand the clients’ needs and ‘pain points’ from several angles.

Agree What Good Looks Like

  • They told me about the problems they were experiencing and I discussed with them the solutions that we could offer. I demonstrated how our Proven Process can engage with candidates on a very detailed level, taking into account candidate motivations and personal fit in addition to hard skills. By managing the key recruitment decision expectations, they understood the pros and cons of possible solutions from different angles within the business - including the HR and operations side as well as the sit-based ‘pain points’.

Plan & Communicate

  • I explained to them the steps that I would take to meet their recruitment needs. The expected time frames to secure suitable candidates, and the schedule they would receive updates from me. We also agreed what good looks like to them so I could be sure of who their ideal candidate/s might be and they could provide ongoing and specific feedback to help me tweak and improve my search. 

 

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