Case Study: Select
HOW DID WE USE OUR SELECTION PROCESS TO ENSURE THEY HAD THE BEST PEOPLE WORKING FOR THEM?
My client is a high-end residential house builder that focuses on new build, refurb and heritage. Their traditional ethos and expert craftsmanship have built a reputation for delivering high standard refurbishments and renovations of country homes, period townhouses and listed properties.
WHAT WAS THE ISSUE?
Getting local, reliable labourers to carry out the work in hand. The nature of their projects means that the work they carry out is specialist and they need Labourers to take care and not rush things.
WHAT WOULD THE IMPACT BE IF THE ISSUE WASN’T SOLVED?
High turnover of staff. A lot of the Labourers weren’t the right fit, unreliable and had not worked on heritage projects before. This had a knock-on effect with project deadlines, it was costly in terms of time having to keep inducting workers. Workers often began performing well but would stay the full week, or they would rush through the work and sometimes causing damage to areas of the house.
HOW DID OUR PROVEN PROCESS SOLVE THE ISSUE?
Apply Our Tried and Trusted Selection Process
- Talking through what a Red worker and Green worker was, agreeing with the client that they would be happy to wait for a suitable Green temp rather than rushing to get boots on-site by using a Red worker. Honesty and communication were key so we agreed on expectations in terms of timescales and keeping them to up to date on Green worker availability. If a Red worker was being used, our referencing procedure would have focused asked and the feedback gained was relevant to the role.
Match Job Criteria to Candidate
- Using our collective experience within the office we know the questions to ask to ensure a good match. We work extensively within the sector so as a team we know the exact questions to ask, this streamlines the selection process. All areas covered including transport, legal to work, tickets, qualifications (CITB checked). We look at previous assignments that the worker has completed for us and how each client could use their relevant skillset.
Reliability Ratings Evaluated
- I explained how we assess each reason a worker has given for not going to work and the criteria used. Our turn up rate of 97% combined with the 30 years’ worth of data built upon our database helps to inform our decisions.