Case Study: CTS Shopfitting Ltd

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Case Study: CTS Shopfitting Ltd

Case Study

SUPPORTING OUR CLIENT TO WIN CONTRACTOR OF THE YEAR THROUGH A SOLID RECRUITMENT PARTNERSHIP.

CTS ShopfittingCTS Shopfitting Ltd is a national Fit-out provider based in Hull. In their own words, were born out of shopfitting, starting out as maintenance services specialist employees for greengrocers they supported their clients in areas such as shopfitting, refrigeration and signage. As the market changed, they decided to start their own business and CTS                                                             Shopfitting was born.

As a business, they work with some of today’s most known high-street brands such as:

  • Waitrose
  • Co-op Food
  • Co-op Funeralcare
  • Sainsbury’s


Today their number one goal is to provide excellent shopfitting services, and it is easy to see that they do just that. Let’s take a look at how Thorn Baker Construction’s commitment to getting it right first time, every time was exactly the service that they needed.

WHAT WAS THE ISSUE?

Due to peaks and troughs in the shopfitting industry having a flexible workforce would be more cost-effective for periods when things were quiet. Having labour providers who could quickly ramp up during busy times with experienced trades and labour anywhere in the UK was key to successfully delivering client projects.

WHAT WAS THE IMPACT OF NOT FIXING THE ISSUE?

In an industry where deadlines and handovers are tight, the financial implications are heavy, delivering projects late would have both a monetary and financial issue. CTS Shopfitting has worked hard to build its excellent reputation in the sector over many years and won’t compromise on delivering projects on time, to a high standard and on budget.

HOW DID WE SOLVE THE ISSUE?

CTS Shopfitting required experienced Joiners to work on food retail stores at several locations across the UK and deliver a high-quality finish.

This was a combination of days, nights, and weekends. A key element was that workers needed to have current Asbestos Awareness certificates and be Face Fit trained.

We used our Proven Process to take a detailed job description, looked at our regular shopfitting Joiners who had worked on previous projects of a similar nature, and we knew would deliver a high standard of work combined with reliability.

Availability was managed and communicated for which Joiners we had organised, their previous experience and our planned implementation of both Asbestos Awareness and Face Fit training would be undertaken.

This was achieved in two stages; we used our regular training provider to deliver UKATA accredited online Asbestos Awareness courses. A copy was held on their individual records and we sent a copy to CTS prior to them commencing work.

The Thorn Baker team are trained to deliver qualitative Face Fit training in all our offices. Working with CTS Shopfitting before each shift started, one of the team was on-site prior to the start of each new shift to take the Joiners through the Face Fit training. They had all been briefed in advance of this training and were prepared prior to arriving on site.

The outcome was that the projects had the correct number of Joiners for every shift, the projects were delivered on time and the client happy with the outcome.

The proof is in the pudding as they say and CTS Shopfitting won contractor of the year with this particular client.

WHAT DID THEY HAVE TO SAY?

Martyn Clark, Key Account Manager at CTS Shopfitting said:

‘I generally come to you as I get excellent service and I know there is a genuine commitment to giving ourselves what we need. I like to place a call and leave the task with yourselves and you then come back to me with the labour I require.

I do recommend you to others within our business and also our operatives on-site, due to the service I receive. We get good workers at a reasonable rate that works within our budgets.

If I had to describe you in three words it would be: Quick, easy and reliable.’

Andy Marr Key Account Manager at Thorn Baker ConstructionAndy Marr, Key Account Manager at Thorn Baker Construction said:

'The projects were with one of the UK’s best-known retailers and the enjoyment was overcoming several key challenges. Being able to provide quality Joiners, who met both CTS Shopfitting and their clients’ strict compliance procedures and who delivered a quality finish in a fast-paced environment being one.


The Joiners we provide are requested back by CTS Shopfitting on other projects time and time again which demonstrates a perfect fit to their labour requirements and Thorn Baker’s ability to provide the correct calibre of worker right first time, every time.'


We’re here to help you solve your unique challenges, so allow us to step in and alleviate some pressure. Ready to make the most of our Proven Process? Contact us today.