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Job

Customer Care Manager

Job title: Customer Care Manager

Location: North East -  Hull, Beverley, Market Weighton, Pocklington, York, Malten, Bridlington, Driffield, Scarborough, Brough

Job type: Construction Hire

Salary / Rate: Negotiable salary to £40,000 plus benefits  

The company:

A fantastic opportunity has arisen for an experienced Customer Care Manager to join a key player within the Modular construction industry. You will be joining a global business that is going through a strong period of growth and expansion. This is a 60 year’s established business, offering modular building solutions on a temporary and permanent basis that is proud to work on some of the most prestigious projects across a wide variety of the construction industry, with an unrivalled reputation for delivering quality and service excellence.

The Role:

When you join this business you will be part of the Hire team focusing on providing a seamless after sales experience to clients, helping to maintain the level of excellence this company is well known for. You will be:

  • Provide a customer focused and effective after-care service for new and existing Sale and Hire contracts.
  • Providing high quality services to customers through effective defects monitoring and reporting process.
  • Managing projects from handover until the end of the defects liability period and continued management of maintenance function for hire contracts.
  • Manage the cost recovery process from both clients and sub-contractors to ensure the after-care service delivers a profitable growth within the Hire division.
  • Leading and motivate the After-care team, getting involved in all aspects of recruitment & performance management.

About you:

  • Have a broad understanding of the construction process and previous relevant experience.
  • A background in investigating, identifying and resolving defects.
  • Has a clear focus on exceptional customer service and keen to deliver
  • Self-driven, flexible and results-oriented with a positive outlook
  • Calm, credible, and comfortable in dealing with a wide variety of stakeholders
  • Reliable, tolerant, and determined with strong interpersonal and influencing skills.
  • Empathic communicator, able to see things from the other person's point of view
  • Good Team Player

What's in it for you?

Negotiable salary to £40,000 per annum plus benefits

If you would like to be considered for this opportunity, please click the link to apply or contact Lucy Patterson at Thorn Baker.

Key Skills: Customer Service, Customer Care, After sales, Construction, Construction Hire, Portable Accommodation, Welfare Accommodation, Portable Buildings