Customer Care Manager
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Location
Brandesburton
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Sector:
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Job type:
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Salary:
£35k - 40k per year + Benefits
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Contact:
Tamara Fitton
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Contact email:
tamara@thornbaker.co.uk
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Contact phone:
0117 203 3444
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Job ref:
71909
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Published:
4 months ago
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Expiry date:
2020-11-10
Job title: Customer Care Manager
Location: North East - Hull, Beverley, Market Weighton, Pocklington, York, Malten, Bridlington, Driffield, Scarborough, Brough
Job type: Construction Hire
Salary / Rate: Negotiable salary to £40,000 plus benefits
The company:
A fantastic opportunity has arisen for an experienced Customer Care Manager to join a key player within the Modular construction industry. You will be joining a global business that is going through a strong period of growth and expansion. This is a 60 year’s established business, offering modular building solutions on a temporary and permanent basis that is proud to work on some of the most prestigious projects across a wide variety of the construction industry, with an unrivalled reputation for delivering quality and service excellence.
The Role:
When you join this business you will be part of the Hire team focusing on providing a seamless after sales experience to clients, helping to maintain the level of excellence this company is well known for. You will be:
- Provide a customer focused and effective after-care service for new and existing Sale and Hire contracts.
- Providing high quality services to customers through effective defects monitoring and reporting process.
- Managing projects from handover until the end of the defects liability period and continued management of maintenance function for hire contracts.
- Manage the cost recovery process from both clients and sub-contractors to ensure the after-care service delivers a profitable growth within the Hire division.
- Leading and motivate the After-care team, getting involved in all aspects of recruitment & performance management.
About you:
- Have a broad understanding of the construction process and previous relevant experience.
- A background in investigating, identifying and resolving defects.
- Has a clear focus on exceptional customer service and keen to deliver
- Self-driven, flexible and results-oriented with a positive outlook
- Calm, credible, and comfortable in dealing with a wide variety of stakeholders
- Reliable, tolerant, and determined with strong interpersonal and influencing skills.
- Empathic communicator, able to see things from the other person's point of view
- Good Team Player
What's in it for you?
Negotiable salary to £40,000 per annum plus benefits
If you would like to be considered for this opportunity, please click the link to apply or contact Lucy Patterson at Thorn Baker.
Key Skills: Customer Service, Customer Care, After sales, Construction, Construction Hire, Portable Accommodation, Welfare Accommodation, Portable Buildings