Job title:  Customer Service Advisor (6 month contract)

Location:  Exeter

Job type: Construction

Salary / Rate:  Negotiable

The company:

A fantastic opportunity has arisen for an experienced Customer Service Advisor to join one of the country’s leading regeneration specialists on a contract basis. A construction business, who’s focus is on revitalising communities through the delivery of vibrant sustainable places to live throughout the UK.

A company that is successfully delivering 12,000 homes a year, working with local authorities, housing associations and investors. 

The Role:

As customer service advisor, you will provide exceptional customer care to the company’s clients, in line service level agreements and contract conditions. You will be:

• Handling income calls from customers
• Using in-house software to log and allocate defects
• Progress chasing defects with staff and supply chain
• Working within agreed services level agreements
• Identifying trends and common issues
• Developing working relationships with key contacts at Housing associations and Subcontractors
• Positively communicating with customers via e-mail and telephone, handling complaints in a consistent manner and escalating where necessary
• Working within the NHBC guidelines and standard industry practice

The candidate:

Construction based customer service background

Confident user of MS Packages

Excellent communication skills

Confident telephone manner

Highly organised & attentive to detail

Team player but able to work on own initiative

Knowledge of NHBC, LABC & Premier Guarantee guideline useful but not essential

What's in it for you?

Negotiable & commensurate with experience

If you would like to be considered for this opportunity, please click the link to apply or contact Lucy Patterson at Thorn Baker.

Key Skills: customer service, house building, customer service, NHBC, housing association,