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Job

Customer Service Coordinator

Job title:  Customer Service Coordinator

Location: Surrey – Chertsey, Weybridge, Camberley, Woking, Bracknell, Windsor, Slough, Staines, Hounslow, Staines, Twickenham. Kingston Upon Thames, Epsom, Leatherhead

Job type: Permanent

Salary: Negotiable to £32,000 per annum plus package

The company:

We are seeking an experienced Customer Service Coordinator to join a leading housing developer with a history of creating well-designed sustainable communities for over 50 years. This is a business that is proud to hold a well-regarded capability for delivering award-winning developments, recognised by the NHBC and industry-leading Commercial, Design and Customer Service bodies.

You will be joining an ethical and progressive employer, a growing team and supporting on projects across the South East.  

The Role:

As Customer Service Coordinator you will be assisting clients in the process of what potentially is the biggest purchase they will make, providing support and guidance to ensure it is a smooth and positive experience.

You will be responsible for assisting clients with initial snagging issues and coordinating with contractors and technicians to resolve with the least possible disruption.

You will act as a point of contact for both internal and external stakeholders of the business, from members of the public affected by ongoing projects to site teams, contractors and technicians.

About you:

Previous experience in a customer focused environment, ideally in a construction related discipline

Excellent customer service skills

Positive and outgoing

Good IT skills

Strong organisational skills

Excellent communication skills

Able to work independently and as part of a team

What's in it for you?

Salary negotiable to £32,000 per annum

Bonus

Private Pension

Private Health

Industry leading package of benefits

If you would like to be considered for this opportunity, please click the link to apply or contact Lucy Patterson at Thorn Baker for more information.

Key Skills: Customer Service, Customer Care, Coordinator, construction, Housebuilding, Developer, New build Housing, Residential